Privacy policy

1. Introduction

1.1. This Privacy Policy outlines how Talabgo.ae and its affiliates (referred to as “we,” “us,” “our,” or “website”) collect, manage, use, store, disclose, and protect personal and general information about our users and customers (referred to as “you,” “your,” “users,” or “customers”).

1.2. We value your privacy and are committed to complying with the applicable data protection and privacy laws, rules, and regulations in the United Arab Emirates.

1.3. We reserve the right to update this Privacy Policy as needed.

1.4. When we mention the ‘website,’ we’re referring to our digital platforms, including websites, mobile apps, communications, social media sites, or any other online services linked to or referencing this Privacy Policy.

1.5. By registering, accessing, or using our website and services, including visiting Talabgo.ae or our mobile applications, you agree to and accept the practices, policies, and conditions outlined in this Privacy Policy, including any updates we may make from time to time.

1.6. By using our services, you consent to the collection, storage, processing, disclosure, and use of your personal data as described herein.

2. Collection of Personal Information

2.1. To access our platform and services, you’ll need to create a user account by providing the following personal information:

  1. Name
  2. Gender
  3. Date of Birth
  4. Email address
  5. Delivery Address / Correspondence Address
  6. Mobile Number / Contact Number
  7. Payment Information
  8. Any other information relevant to your use of our website or services

2.2. This list may not cover all the personal information we might collect, and we may request additional details to complete transactions on our website.

2.3. The information you provide should be accurate. It is your responsibility to keep us informed of any updates or changes. We are not liable for any false or misleading information provided to us.

2.4. We may request additional documentation to verify the authenticity of the information you provide.

2.5. We will collect, record, maintain, store, use, disclose, or transfer your personal information only if voluntarily provided. If you choose not to provide the requested information, Talabgo.ae reserves the right to discontinue your access to our website or services.

2.6. If you provide us with third-party personal information, we assume you have obtained the necessary consent from that third party. You agree to hold us harmless from any claims arising from your disclosure of third-party information.

3. Permissions

3.1. Our application collects location data and permissions to track orders, including background location permissions to send location data to our servers even when the app is running in the background.

4. Purpose of Collecting Personal Information

4.1. We may use, store, disclose, and process the information we collect from you for the following purposes:

  • To enable seamless, improved, and faster access to and use of our website and services.
  • To facilitate secure transactions through our website and mobile app with our authorized service providers and affiliates.
  • To process orders and fulfill related transactions requested through our website.
  • To personalize your experience on Talabgo.ae by improving our layout and displaying content according to your preferences.
  • To manage your account and submission of information efficiently.
  • To verify and carry out transactions related to online payments.
  • To send direct marketing messages, newsletters, and other communications.
  • To respond to your queries or address any issues you raise.
  • To administer rewards, surveys, contests, or other promotional activities.
  • To manage everyday business needs, such as website administration, fraud prevention, and compliance with our corporate reporting obligations.
  • To comply with legal obligations, resolve disputes, and enforce our agreements.
  • To analyze and understand the demographic information you provide to improve our website and services.
  • To manage software updates and support necessary for the smooth operation of our website.
  • To enhance any other website features created to improve your experience with us.

4.2. We may share the information you provide with our authorized service providers, including affiliates, to maximize your use of the website and its services.

4.3. We do not engage in the sale of our users’ personal information.

5. Use of Cookies

5.1. We and our authorized service providers and affiliates may use cookies or similar technologies to collect or share information that enhances your experience on Talabgo.ae.

5.2. Cookies are small pieces of data transferred to your computer or mobile device, allowing us to keep track of your movements on the website, resume where you left off, remember your login, preferences, and other customizations.

5.3. We may link your cookie information to your personal data, including items you have selected or purchased, pages viewed, and items stored in your shopping cart.

5.4. You can manage your cookie preferences through your device settings.

6. Protection of Personal Information

6.1. We implement security measures to protect your personal information on our website, adhering to applicable laws and regulations related to data privacy.

6.2. Your personal information is stored securely within our networks and is accessible only by our authorized service providers and affiliates. All personal information is encrypted and kept confidential.

6.3. We do not guarantee the security of your personal information when accessing third-party or linked sites. Our responsibility is limited to safeguarding the personal information you provide directly to us.

7. Changes to Privacy Policy

7.1. We will periodically review and update the contents of our Privacy Policy as needed.

7.2. We reserve the right to amend, modify, add, remove, or suspend any portion of this Privacy Policy at any time, with changes posted on our website.

7.3. Your continued use of Talabgo.ae and its services after changes are posted constitutes your acceptance of the updated Privacy Policy.

8. Right to Disclose

8.1. If your personal information is required to be disclosed by a court order or mandate from a regulatory, tax, law enforcement, governmental, or judicial authority, you agree that we have the right to disclose it. You waive your right to take any action against us or our affiliates for such disclosures.

9. Contact Us

If you have any questions or concerns about our privacy practices or your interactions with Talabgo.ae and its services, please reach out to us at Wecare@talabgo.ae.